Discover Service Desk - ROI Calculator
Turn a customer's ticket volumes into a credible business case. Adjust the key metrics and every result updates instantly — end-user productivity, service desk efficiency and annual projected ROI.
Cost of Inaction
£1,701,481
Theoretical lost productivity impact per year
Annual projected ROI
£703,245
Productivity + service desk savings
Net ROI after investment
£664,345
1,708% return
Productive hours gained
48,165 hrs
23.5 full-time equivalents
Tickets removed per year
12,350
of 61,750 total tickets
Key metric inputs
Start with the customer's basics.
Currency
Total tickets per year: 61,750
End user productivity
IT delivering productive work hours back to the business.
Benchmark is 3 hours.
Benchmark average productivity gain is 26%.
Hourly salary per end user
£35.33
Lost time from tickets (per user / year)
Worth £1,007 per user
28.5 hrs
Hours gained per end user
7.4 hrs
Theoretical lost productivity impact per year
Assumes 100% of incidents result in similar productivity impact for employees
£1,701,481
Typical money saved per year
Assumes 25% of gained hours become productive work
£425,370
Service desk productivity
Reduction in tickets and handling time.
Industry average mean time to resolve.
Industry average cost per ticket.
Fewer tickets and less time used per ticket.
Total cost of ticket resolution (before)
£771,875
Total cost of ticket resolution (after)
£494,000
New MTTR per ticket
0.60 hrs gained per resolve
2.40 hrs
Total MTTR hours gained per year
Worth £154,375
37,050 hrs
Saving from reduced ticket volume
£123,500
Total ticket resolution saving per year
£277,875
Business case summary
Investment versus annual return.
Annual subscription
Fixed price for the Discover package, shown in your selected currency.
HappySignals implementation is typically less than 2 days.
Number of end users
6,500
Tickets per year
61,750
Productive work hours gained (value)
£425,370
Ticket resolution savings
£277,875
Annual projected return
£703,245
Total annual investment
£38,900
Net annual ROI
£664,345
Return multiple
18.1x
Payback in 0.7 months
Assumptions
Applied to every calculation.
- 230 working days, 2,048 working hours and 8-hour days per end user per year.
- 25% of gained hours are counted as genuinely productive work.
- MTTR and cost-per-ticket defaults follow published industry benchmarks.
- Subscription guidance: base fee plus a per-end-user amount.
- Savings assume the organization is working to make improvements based on HappySignals data.